SHIPPING POLICY


Last Updated: July 5, 2025

Welcome to Stranger Club! We are excited for you to receive your new apparel. This Shipping Policy outlines our shipping procedures, delivery times, and related information for purchases made through our website.

  1. Company Information

    Stranger Club is a clothing brand operating from:
    Address: 10 Ground Floor, Acacia, Urban Woods, Vatika Infotech City, Jaipur, Rajasthan, 302026
    Email: strangerclub.in@gmail.com
    Mobile Number: 7230854700

  2. Order Processing Time

    • All orders are processed within 1-3 business days (excluding weekends and public
    holidays) after receiving your order confirmation email.
    • You will receive another notification when your order has shipped.
    • Please note that during peak seasons or promotional periods, processing times may be slightly longer.

  3. Shipping Rates & Delivery Estimates

    Shipping charges for your order will be calculated and displayed at checkout.
    • Domestic Shipping (within India):
    o Standard Shipping: Estimated delivery within 5-7 business days after dispatch.
    o Express Shipping: Estimated delivery within 2-4 business days after dispatch
    (available for select locations at an additional cost).
    o Shipping costs will vary based on the weight of your order and your delivery
    location.
    o We may offer free standard shipping on orders above a certain value, which will
    be clearly indicated on our website.
    • International Shipping:
    o Currently, Stranger Club primarily ships within India. For international shipping
    inquiries, please contact us directly at strangerclub.in@gmail.com to discuss
    possibilities and obtain a custom shipping quote.
    • Delivery Delays:
    o While we strive to deliver your order within the estimated timeframe, delivery
    delays can occasionally occur due to unforeseen circumstances such as
    weather conditions, carrier delays, customs procedures (for international
    shipments, if applicable), or public holidays. We are not responsible for delays
    caused by the shipping carrier.

  4. Order Tracking

    • Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
    • Please allow 24-48 hours for the tracking information to become available.

  5. Shipping Address Accuracy

    • Please ensure that your shipping address is complete and accurate at the time of
    placing your order. Stranger Club is not responsible for orders shipped to incorrectly
    provided addresses.
    • If an order is returned to us due to an incorrect address, you may be responsible for reshipping costs.

  6. Damaged or Lost Packages

    • Damaged in Transit: If you receive your order and the packaging is visibly damaged, or if the items inside are damaged, please contact us immediately (within 24-48 hours of delivery) at strangerclub.in@gmail.com or call us at 7230854700. Please provide your order number and clear photos of the damaged packaging and items.
    • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or local post office. If you still cannot locate your package, contact us at strangerclub.in@gmail.com within 7 days of the reported delivery date. We will assist you in investigating the issue with the shipping carrier.

  7. Customs, Duties, and Taxes (for International Orders, if applicable)

    • For any international orders, please be aware that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
    • Stranger Club is not responsible for these charges if they are applied and are your
    responsibility as the customer.

  8. Contact Us

    If you have any questions or concerns regarding our Shipping Policy, please contact us:
    Email: strangerclub.in@gmail.com
    Mobile Number: 7230854700
    Address: 10 Ground Floor,
    Acacia, Urban Woods, Vatika Infotech City, Jaipur, Rajasthan, 302026

    Thank you for choosing Stranger Club! We appreciate your business.